FAQs

• I haven’t received my full order - I’m missing a kit
• I am missing items from my order
• I bought this as a gift but the box....
• Reference sheet

Custom Photo

• The painting looks different to what I ordered

Paint By Numbers

• My order has been delivered and my paints are dry
• My paint pots are incorrect
• Creases in canvas
• Colours are not the same

Diamond Painting

• My order has arrived and I have incorrect diamonds.
• Missing diamonds/drills from my order
• Colours are not the same 

Needlework

• Why has my cross-stitch kit arrived without the printed design?