Our team has worked together to select packaging to best protect your order to travel safely through the postal system. Sometimes this means the box will arrive pear shaped from protecting the precious contents inside, which means it has done its job!
If you are generously gifting your order, we recommend utilising a gift bag or wrapping paper so your recipient receives a gift with a personal finishing touch.
In the case that the kit has been affected by the rigours of travel and you suspect irreversible damage, we would recommend contacting the carrier that delivered your order so they may investigate further and rectify the issue. Our friendly customer service team can also help assist you with assessing the condition of your order.