Our policy lasts 14 days. If 14 days have gone by since your parcel has been delivered, unfortunately we can’t offer you a refund or exchange.
All custom products are not eligible for a refund. We do not offer a refund for change of mind, misjudgement of order, or because of logistical delays. Instead we offer store credit under these circumstances.
We do not give refunds under any of these circumstances
- Fail to provide a full or/and correct address
- You do not accept the package or do not pick it up in the parcel shop
- Any reason for a 'return to sender'
- You enter the wrong email address and we can't contact you with issues or requests
- You do not answer email requests regarding your uploaded photos (e.g. no photo uploaded or quality issues)
- Shipping is slow because your countries shipping network (other countries than the US, Canada, Australia, Europe)
- We have the right not to refund purchases made during a sale period.
If we do give a refund/store credit for a reason not mentioned above, the products will need to be returned with postage paid. There are two options as follows regarding the return of products:
1. Check with our friendly team to see if the product is in stock at the local warehouse. If one of our team members confirms this, you can then return the product back to the local warehouse.
2. If our team confirms that the product is not in stock at the local warehouse, you will either need to pay returns postage back to the overseas warehouse where the product originated, you pay a restocking fee of $20 per item that is not in stock at the local warehouse.